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Solving Problems 33
Drive Problems
Floppy drive problems
NOTICE: Do not attempt to clean drive heads with a swab. You may accidentally misalign the
heads, which can render the drive inoperable.
ENSURE THAT WINDOWS
®
RECOGNIZES THE DRIVE — Click the Start button and click
My Computer. If the floppy drive is not listed, perform a full scan with your antivirus software to
check for and remove viruses. Viruses can sometimes prevent Windows from recognizing the drive.
TEST THE DRIVE —
• Insert another disk to eliminate the possibility that the original floppy disk is defective.
• Insert a bootable floppy disk and reboot the computer.
ENSURE THAT THE DISK IS NOT FULL OR WRITE-PROTECTED — Ensure that the disk
has available space and that it is not write-protected (locked). See the following figure.
CLEAN THE DRIVE — Use a commercially available cleaning kit.
not write-
protected
back of floppy disk
write-protected
J2936bk0.book Page 33 Tuesday, September 2, 2003 3:06 PM