Filter
Top Products
Solving Problems 39
A program crashes repeatedly
NOTE: Software usually includes installation instructions in its documentation or on a floppy
disk or CD.
A program is designed for an earlier Windows operating system
A solid blue screen appears
Other software problems
CHECK THE SOFTWARE DOCUMENTATION — Many software manufacturers maintain
websites with information that may help you solve the problem. Ensure that you properly installed
and configured the program. If necessary, uninstall and then reinstall the program.
RUN THE PROGRAM COMPATIBILITY WIZARD —
Windows XP provides a Program Compatibility Wizard that configures a program so it runs in an
environment similar to non-Windows XP operating system environments.
1 Click the Start button, point to All Programs→ Accessories, and then click Program
Compatibility Wizard.
2 In the welcome screen, click Next.
3 Follow the instructions on the screen.
TURN THE COMPUTER OFF — If the computer does not respond to a keystroke or a proper
shutdown, press the power button for at least 8 to 10 seconds until the computer turns off. Press
the power button again to restart the computer. The chkdsk program automatically runs during the
start-up process. Follow the instructions on the screen.
CHECK THE SOFTWARE DOCUMENTATION OR CONTACT THE SOFTWARE
MANUFACTURER FOR TROUBLESHOOTING INFORMATION
BACK UP YOUR FILES IMMEDIATELY — If your computer has a CD-RW drive or a zip drive
installed, see the drive’s documentation for instructions.
ENSURE THAT YOU HAVE NOT MADE AN ERROR WHILE ENTERING DATA — See the
program documentation to ensure that the values or characters you are entering are valid.
J2936bk0.book Page 39 Tuesday, September 2, 2003 3:06 PM