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Other technical problems
General hardware problems
If your computer exhibits one or more of the following symptoms, a device conflict may
exist:
• Your computer locks up, particularly while using a specific device.
• A recently added device does not work.
• A sound card emits noise or demonstrates other problems.
CHECK FOR VIRUSES — Use a virus-scanning program to check the hard drive, floppy disks,
or CDs.
RESTART THE COMPUTER — Save and close any open files, exit any open programs, and then
shut down your computer through the Start menu instead of by pressing the power button.
Otherwise, you may lose data.
CHECK FOR COMPATIBILITY —
• Ensure that the program is compatible with the operating system installed on your computer
and that your computer meets the minimum hardware requirements needed to run the
software. See the software documentation for information.
• If necessary, uninstall and then reinstall the program.
ENSURE THAT YOU PROPERLY INSTALLED AND CONFIGURED THE PROGRAM — See
the software documentation for information. If necessary, uninstall and then reinstall the program.
GOTOTHE DELL SUPPORT WEBSITE — Go to support.dell.com for help with general usage,
installation, and troubleshooting questions.The support website offers several different tools to
help you, such as Dell Forum—a chat room where you can communicate with other Dell customers
about their computers and gain access to technical support through e-mail. See "Dell Support
Website" for more information about the website (see page 14). See "Dell Technical Support Policy
(U.S. Only)" on page 112 for a description of the hardware and software support provided by Dell.
CALL DELL — If you cannot solve your problem using the Dell Support website or e-mail
service, call Dell for technical assistance (see page 113). See "Dell Technical Support Policy (U.S.
Only)" on page 112 for a description of the hardware and software support provided by Dell.
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