Filter
Top Products
Appendix 145
Dell Hardware Warranty Support Policy (U.S. Only)
Technician-assisted support requires the cooperation and participation of the customer in the
troubleshooting process and provides for restoration of the operating system, software programs, and
hardware drivers to the original default configuration as shipped from Dell, as well as the verification of
appropriate functionality of the computer and all Dell-installed hardware. In addition to this technician-
assisted support, online support is available at support.dell.com. Additional support options may be
available for purchase.
Dell provides limited support for the computer and any "Dell-installed" software and peripherals
1
.
Support for third-party software and peripherals is provided by the original manufacturer, including those
purchased and/or installed through Dell Software and Peripherals, Readyware, and Custom Factory
Integration
2
.
1
Repair services are provided pursuant to the terms and conditions of your limited warranty and any optional support ser-
vice contract purchased with the computer.
2
All Dell-standard components included in a Custom Factory Integration (CFI) project are covered by the standard Dell lim-
ited warranty for your computer. However, Dell also extends a parts replacement program to cover all nonstandard, third-
party hardware components integrated through CFI for the duration of the computer’s service contract.
Definition of "Dell-Installed" Software and Peripherals
Dell-installed software includes the operating system and some of the software programs that are
installed on the computer during the manufacturing process (Microsoft
®
Office, Norton Antivirus, and
so on).
Dell-installed peripherals include any internal expansion cards, or Dell-branded module bay or PC Card
accessories. In addition, any Dell-branded monitors, keyboards, mice, speakers, microphones for
telephonic modems, docking stations/port replicators, networking products, and all associated cabling are
included.
Definition of "Third-Party" Software and Peripherals
Third-party software and peripherals include any peripheral, accessory, or software program sold by Dell
not under the Dell brand (printers, scanners, cameras, games, and so on). Support for all third-party
software and peripherals is provided by the original manufacturer of the product.
FCC Notices (U.S. Only)
Most Dell computer systems are classified by the Federal Communications Commission (FCC) as
Class B digital devices. To determine which classification applies to your computer system, examine all
FCC registration labels located on the bottom, side, or back panel of your computer, on card-mounting
brackets, and on the cards themselves. If any one of the labels carries a Class A rating, your entire system
is considered to be a Class A digital device. If all labels carry an FCC Class B rating as distinguished by
either an FCC ID number or the FCC logo, ( ), your system is considered to be a Class B digital
device.
book.book Page 145 Friday, October 27, 2006 4:02 PM