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Advanced Troubleshooting 65
4
Restart the computer.
5
When the DELL logo appears, press <F12> immediately.
NOTE: Keyboard failure may result when a key on the keyboard is held down for extended periods of time. To
avoid possible keyboard failure, press and release <F12> in even intervals until the Boot Device Menu
appears.
If you wait too long and the Windows logo appears, continue to wait until you see the Windows
desktop, then shut down your computer and try again.
6
At the
Boot Device Menu
, use the up- and down-arrow keys or press the appropriate number on the
keyboard to highlight
Onboard or USB CD-ROM
, and then press <Enter>.
NOTE: The Quickboot feature changes the boot sequence for the current boot only. Upon restart, the
computer boots according to the boot sequence specified in system setup.
7
At the
CD-ROM Startup Menu
, use the up- and down-arrow keys or press the appropriate number on
the keyboard to highlight
Boot from CD-ROM
, and then press <Enter>.
If you wait too long and the Windows logo appears, continue to wait until you see the Windows
desktop, then shut down your computer and try again.
8
Press <1> to select the Dell Diagnostics.
9
At the
Dell Diagnostics Menu
press <1> to select the Dell Diagnostics for ResourceCD (graphical
user interface).
10
At the Dell Diagnostics
Main Menu
, left-click with the mouse, or press <Tab> and then <Enter>, to
select the test you want to run (see "Dell Diagnostics Main Menu" on page 65).
NOTE: Write down any error codes and problem descriptions exactly as they appear and follow the
instructions on the screen.
11 After all tests have completed, close the test window to return to the Dell Diagnostics Main Menu.
12 Remove the Drivers and Utilities CD, then close the Main Menu window to exit the Dell
Diagnostics and restart the computer.
Dell Diagnostics Main Menu
The following tests can be run from the Dell Diagnostics Main Menu:
Option Function
Express Test Performs a quick test of system devices. The test typically takes
10 to 20 minutes and requires no interaction on your part. Run
Express Test first to increase the possibility of tracing the
problem quickly.
Extended Test Performs a thorough check of system devices. The test typically
takes an hour or more and peridocially requires your input to
answer specific questions.
book.book Page 65 Friday, October 27, 2006 4:02 PM