Filter
Top Products
48 Solving Problems
Error Messages
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product
Information Guide.
RUN THE MODEM HELPER DIAGNOSTICS — ClickStart, point to All Programs, and then click Modem
Helper. Follow the instructions on the screen to identify and resolve modem problems. Modem Helper
diagnostics are not available on all computers.
VERIFY THAT THE MODEM IS COMMUNICATING WITH WINDOWS —
1
Click
Start
, then click
Control Panel
.
2
Click
Printers and Other Hardware
.
3
Click
Phone and Modem Options
.
4
Click the
Modems
tab.
5
Click the COM port for your modem.
6
Click
Properties
, click the
Diagnostics
tab, and then click
Query Modem
to verify that the modem is
communicating with Windows.
If all commands receive a response, the modem is operating properly.
ENSURE THAT YOU ARE CONNECTED TO THE INTERNET — Ensure that you have subscribed to an
Internet provider. With the Outlook Express e-mail program open, click File. If Work Offline has a
checkmark next to it, click the checkmark to remove it and connect to the Internet. For help, contact
your Internet service provider.
A FILENAME CANNOT CONTAIN ANY OF THE FOLLOWING CHARACTERS: \ / : * ? “ < > | — Do not
use these characters in filenames.
A REQUIRED .DLL FILE WAS NOT FOUND — The program that you are trying to open is missing an
essential file. To remove and then reinstall the program:
1
Click
Start
, click
Control Panel
, and then click
Add or Remove Programs
.
2
Under
Currently installed programs
, select the program you want to remove.
3
Click
Change
or
Remove
.
4
See the program documentation for installation instructions.
drive letter :\ IS NOT ACCESSIBLE. THE DEVICE IS NOT READY — The drive cannot read the disk.
Insert a disk into the drive and try again.
INSERT BOOTABLE MEDIA — Insert a bootable floppy disk or CD.
book.book Page 48 Friday, October 27, 2006 4:02 PM