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212 Troubleshooting
Verify that the correct print media size is selected.
If you are using a print spooler, verify that the spooler has not stalled.
Check the interface of your printer from the
Admin Menu.
Determine the host interface you are using. Print a device settings report to verify
that the current interface settings are correct. Refer to "Printing a Report/List
Using the Operator Panel" on page 125 for details on how to print a device settings
report.
Print media misfeeds or multiple feeds
occur.
Ensure that the print media you are using meets the specifications for your printer.
See "Supported Paper Sizes" on page 148 for more information.
Fan the print media before loading it.
Ensure that the print media is loaded correctly.
Ensure that the width and length guides are adjusted correctly.
Ensure that the PSI is securely inserted.
Do not overfill the print media sources.
Do not force print media into the PSI or the Multipurpose Feeder (MPF) when
you load it. Otherwise, it may skew or buckle.
Ensure that the print media is not curled.
Load the recommended print side correctly for the type of print media you are
using. See "Loading Print Media" on page 151 for more information.
Turn the print media over or around and try printing again to see if feeding
improves.
Do not mix print media types.
Do not mix reams of print media.
Remove the top and bottom curled sheets of a ream before loading the print
media.
Load a print media source only when it is empty.
The envelope is creased after printing. Ensure that the envelope is loaded as instructed in "Loading Envelopes in the
Multipurpose Feeder (MPF)" on page 156 or "Loading an Envelope in the Priority
Sheet Inserter (PSI)" on page 161.
Page breaks in unexpected places. Increase the setting for Time-Out in the Printer Settings menu in the
Dell Printer Configuration Web Tool.
Print media does not stack neatly in the
output tray.
Turn the print media stack over in the PSI and MPF.
Printer does not duplex pages. Select Flip on Short Edge or Flip on Long Edge from the Duplex menu on the
General tab in the printer driver.
Problem Action