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166 Troubleshooting Your System
Action
CAUTION: Only trained service technicians are authorized to remove the system
cover and access any of the components inside the system. See your Product
Information Guide for complete information about safety precautions, working
inside the computer, and protecting against electrostatic discharge.
1
Run the appropriate online diagnostics test. See "Using Dell PowerEdge
Diagnostics" on page 167.
2
Turn off the system and attached peripherals, and disconnect the system
from the electrical outlet.
3
Open the system. See "Opening and Closing the System" on page 65.
4
Ensure that each processor and heat sink are properly installed. See
"Removing a Processor" on page 99.
5
Close the system. See "Opening and Closing the System" on page 65.
6
Reconnect the system to the electrical outlet, and turn on the system and
attached peripherals.
7
Run the appropriate online diagnostic test.
If the test fails or the problem persists, continue to the next step.
8
Turn off the system and attached peripherals, and disconnect the system
from the electrical outlet.
9
Open the system. See "Opening and Closing the System" on page 65.
10
Replace processor 1 with another processor of the same type. See
"Removing a Processor" on page 99 and "Installing a Processor" on
page 101.
11
Close the system. See "Opening and Closing the System" on page 65.
12
Run the appropriate online diagnostic test.
If the tests complete successfully, replace processor 1.
See "Getting Help"
on page 179.
If the test fails,
see "Getting Help" on page 179.