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104
RiverMaster Administrator’s Guide
Before You Begin Chapter 5
Controlling Remote User Dialing & Access
Problem Notification
Each Aurorean Policy Server is able to accept reported problems from
Aurorean users when they cannot tunnel into the corporate network. The
Aurorean Client application issues a Problem Notification when it is unable
to build a tunnel while dialing the list of POP phone numbers. Aurorean
Client uses RAS to transfer a Prescriber session report detailing the problem
to the APS.
The APS’ Log Service publishes the session report and stores a problem
notification message that can be viewed in the View System Activity pullout
(as described in Chapter 7) and within Client Anomaly reports (as described
in Chapter 8).
Figure 56 illustrates how the Aurorean Client issues Problem Notifications.
Figure 56 RAS Problem Notification
Aurorean Client
Network
Gateway
Corporate
Network Servers
Network
Policy
Server
RAS dial-up
to report problem
Aurorean
Aurorean
RAS Server
INTERNET