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254 RiverMaster Administrator’s Guide
Technical Support
AppendixC
Technical Support
Enterasys Networks provides easy access to technical support information
through a variety of services.
Support from Authorized Resellers
If you purchased your Aurorean Virtual Network server or software from an
authorized Enterasys Networks reseller, contact the reseller for technical
assistance. Most authorized resellers are qualified to provide a variety of
services, including network planning, installation, maintenance, training, and
customer support. If you unable to contact your reseller, contact Enterasys
Networks directly as described below.
Support from Enterasys Networks
Enterasys Networks offers two ways of contacting customer support
personnel.
On-line Services
To receive answers to technical questions on Aurorean Virtual Network
products, send E-mail to:
support@enterasys.com
Please include your name, title, company, and phone number in all
correspondence.
Phone Support
Enterasys Networks customer support personnel are available by calling
1 800-872-8440. When you call, please call from a position where you can
operate the RiverMaster management application or view the server’s LEDs,
and make sure you have the following information ready:
H State of the LEDs on both the front and rear panels of the server(s)
H A list of the error messages appearing in the RiverMaster
message/alarm display
H Details about any recent configuration changes, if applicable
Enterasys Networks also recommends that you have this guide on hand
when you call.