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Troubleshooting
6-2
◗ You can use the printer’s hex dump mode to pinpoint
communication problems. Then you can fax the printout
to a technical support representative or interpret it yourself.
See page 6-3 for instructions.
◗ For the latest information, check the
EPSON Stylus
COLOR
800 Help program and the ReadMe file in the
EPSON program group or folder.
◗ If none of the suggested solutions in this chapter solve your
problem, contact
EPSON as described under “Where to Get
Help” in the Introduction.
Reading the Control Panel Lights
Follow these guidelines when the control panel lights come on
or flash:
.
S
When the paper light flashes, paper is jammed in the printer.
Turn off the printer and gently pull out all paper. Then press
the E load/eject button. See page 6-14 for more information.
S
When the paper light comes on, your paper ran out or is
incorrectly loaded. Load paper in the feeder and then press
the E load/eject button.
B A
When an ink light flashes, your ink supply is low. Make sure
you have a replacement cartridge.
B A
When an ink light comes on, you need to replace the ink
cartridge. See Chapter 5 for instructions.
P S B A
When the power light and paper light flash and all the other
lights are on, your printer has a carriage error. See page 6-9
for more information.
P S B A
When all the lights flash, your printer may have an internal
error. See page 6-10 for more information.
easch6.fm5 Page 2 Tuesday, January 14, 1997 9:48 AM