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Troubleshooting
6-8
Solving Printing Problems
If the printer won’t print, first check that:
◗ The printer is turned on and the Ppower light is on.
◗ Paper is loaded in the printer.
◗ The printer is plugged into a working electrical outlet that’s
not controlled by a switch or timer.
◗ The interface cable is securely connected to the printer and
computer and both are turned on.
If you still can’t print, check the following solutions.
All lights are off.
Only the
P
power light is on, but nothing prints.
Possible cause Solution
The printer is not receiving
power.
Try these solutions:
• Make sure the printer is turned on.
• Turn off the power and plug in the power cord securely.
• Make sure the outlet is not controlled by a switch or timer and
is operable.
Possible cause Solution
The interface cable is not
connected securely.
Turn off your printer and computer. Then make sure the cable is
connected securely and meets the printer’s specifications. Try
printing again.
The printer has an internal
problem.
Turn off the printer and computer, disconnect the interface cable,
and run a self test as described on page 6-3.
The printer or application
software is installed
incorrectly.
If the self test works, check your printer and application software
for correct installation. If you’re printing on a network, you may
need to set up your printer for network printing, as described in
Chapter 4.
Your computer doesn’t
have enough memory to
handle the file you’re
printing.
Try one of the following:
• Reduce the resolution of your image.
• Select fewer colors or a lower resolution for your display or
monitor.
• Add more memory to your computer.
easch6.fm5 Page 8 Tuesday, January 14, 1997 9:48 AM