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Troubleshooting
6-14
Paper jams inside the printer.
Paper doesn't eject fully or is wrinkled.
Try this Then do this
Turn off your printer, open
the cover, and remove all
the paper that’s inside,
including any little pieces
that may have torn off.
Load more paper in the printer, following the instructions in
Chapter 2 and on the
Quick Setup
. If your paper jams frequently,
make sure you:
• Use smooth, high-quality paper, loaded printable side up.
• Fan the stack and then even the edges before loading it.
• Load paper beneath the arrow mark on the left edge guide.
• Adjust the left edge guide to fit the width of your paper.
Possible cause Solution
If the paper doesn’t eject
fully, you may have set the
wrong paper size.
Press the E load/eject button to eject the paper. Then make sure
you select the correct paper size in your application or printer
software.
If it’s wrinkled when it
comes out, the paper may
be damp or too thin.
See the paper specifications in Appendix B for ranges of paper
thicknesses you can print with, as well as environmental
requirements for storage.
easch6.fm5 Page 14 Tuesday, January 14, 1997 9:48 AM