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As you use your printer, you may occasionally experience a paper jam or
other problem. The first thing you should do is diagnose the problem
following the guidelines in this chapter. Then try the recommended
solutions in the order they are presented until the problem is fixed.
If none of the suggestions in this chapter resolve your problem, contact
IKON as described under “Where To Get Help” in the Introduction.
This chapter provides instructions for the following:
•
Diagnosing problems
•
Clearing paper jams
•
Solving operational problems
•
Solving printout problems
Diagnosing Problems
Your EPSON ColorPage 8000 includes a number of ways to help you
diagnose problems:
•
To identify the most common problems, check the messages and lights
on the printer’s control panel. See Chapter 2 for information about the
control panel indicators and messages.
•
If you have the RIP Station 5000, check for error messages on the RIP
control panel and in the Fiery Spooler or Web Spooler utilities. See the
RIP Station 5000 User Guide and User Addendum for more information.
(The RIP Station 5000 User Guide also includes troubleshooting
guidelines.)
•
To determine whether the problem is caused by the printer itself,
disconnect the printer from the RIP or network and print a test page.
See the following section for instructions.
Chapter 5:
Clearing
Paper Jams
and Other
Problems