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5-14
5-14 | Clearing Paper Jams and Other Problems
Solving Operational Problems
If the printer won’t print, try the suggestions in this section. If you’re using
the RIP, check the RIP Station 5000 User Guide for additional
troubleshooting suggestions.
Operational problems
Problem Possible cause Solution
The On Line light doesn’t
come on when you turn on
the printer.
The power cord is not connected
securely.
Turn off the printer and make sure the
power cord connections are secure.
Then turn the printer back on.
The outlet is controlled by an outside
switch or automatic timer.
Make sure the switch is turned on and
the outlet is working.
The On Line light is off and
the printer doesn’t print.
The printer is off line. Press the On Line button.
The On Line light is on, but
nothing prints.
The printer is not securely connected
to the RIP or to your network.
Check the connections. See the RIP
Station 5000
Setup Guide
for
instructions.
An error has occurred. Check the message on the control
panel display. See Chapter 2 for more
information about control panel
messages.
Your PPD and/or printer driver
software are not set up correctly.
Make sure your software is installed
correctly and the RIP or printer is
selected. See the RIP Station 5000
Setup Guide
for instructions.
Your printer doesn’t have enough
memory to handle the volume of data
in your document.
Try reducing the image resolution of
your document, or install more
memory in the printer.