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Troubleshooting
6-2
◗ To determine whether the problem is caused by the printer
itself, run a printer operation check. See “Running a Printer
Check” for instructions.
◗ For the latest information, check the
EPSON Stylus
COLOR 600
Help program and the ReadMe file in the
EPSON
program group or folder.
◗ If none of the suggested solutions in this chapter solve your
problem, contact
EPSON as described under “Where to Get
Help” in the Introduction.
Running a Printer Check
You can run a printer check to determine whether the problem
comes from the printer itself or some other source.
◗ If the results are satisfactory, the problem lies in software
settings, the interface cable, or your computer.
◗ If the printer check does not print correctly, you have a
problem with your printer. See the suggestions in this
chapter for possible solutions.
Follow these steps to check the printer:
1. Make sure both the printer and computer are turned off.
2. Disconnect the interface cable from the printer.
3. Make sure paper is loaded in the printer.
4. Hold down the E load/eject button and press the Ppower
button to turn on the printer. Then release both buttons.
Caution:
Use paper that’s at least
8.2 inches wide.
Otherwise the print head
will spray ink directly onto
the platen.
trouble.fm5 Page 2 Thursday, July 24, 1997 3:10 PM