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Troubleshooting
6-7
Color documents print in black and white
Solving Printing Problems
If the printer won’t print, first check that:
◗ The printer is turned on and the Ppower light is on.
◗ Paper is loaded in the printer.
◗ The printer is plugged into a working electrical outlet that’s
not controlled by a switch or timer.
◗ The interface cable is securely connected to the printer and
computer and both are turned on.
If you still can’t print, check the following solutions.
All lights are off
Only the
P
power light is on, but nothing prints
Possible cause Solution
Your printer is not selected
in your application.
Select your printer and port in your software application.
Color printing is not
selected.
Select color printing in your application and the printer driver.
Possible cause Solution
The printer is not receiving
power.
Try these solutions:
◗ Make sure the printer is turned on.
◗ Turn off the power and plug in the power cord securely.
◗ Make sure the outlet is not controlled by a switch or timer and
is operable.
Possible cause Solution
The interface cable is not
connected securely.
Turn off your printer and computer. Then make sure the cable is
connected securely and meets the printer’s specifications. Try
printing again.
The printer has an internal
problem.
Turn off the printer and computer, disconnect the interface cable,
and run a printer check as described on page 6-2.
trouble.fm5 Page 7 Thursday, July 24, 1997 3:10 PM