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Troubleshooting
6-6
The printed image is blurry or smeared
Photographic images look grainy or rough
Possible cause Solution
The printer’s adjust lever is
in the 0 position.
Set the adjust lever to the + position and try printing again. See
Chapter 3 for instructions.
The paper is damp or the
printable side is face down.
Remove the paper and reload a new stack with the printable side
face up. See Chapter 3 for instructions.
You loaded special media
without a support sheet.
Follow the special media loading instructions in Chapter 3 and on
the paper packaging for media that require support sheets. Also try
loading your media one sheet at a time.
You tried to print on
cardboard or other
non-recommended media.
Make sure your paper or media meets the specifications listed in
the Appendix. If your printouts are still blurry after you change
paper, clean the print heads as described in Chapter 5.
The Media
Type setting
does not match the loaded
paper.
Make sure the Media
Type setting matches the media you loaded.
Then the printer software can automatically select other settings
for the best quality. See Chapter 3 for information.
The sheets entering the
output tray are smearing
the ink on ejected pages.
Remove each sheet from the output tray as soon as it is printed to
prevent smearing, especially if you use transparencies.
Ink has leaked inside the
printer.
Clean carefully inside the printer to remove spilled ink. See
Chapter 5 for instructions.
The color ink cartridge is
empty.
Replace the color ink cartridge following the instructions in
Chapter 5 or choose Black ink in your printer software.
You’re using the High
Speed and MicroWeave
settings with a misaligned
print head.
Turn off High Speed following the instructions in Chapter 2. Run
the Print head Alignment utility following the instructions in
Chapter 5.
Possible cause Solution
The print heads are
misaligned.
Run the Print Head Alignment utility. See Chapter 5 for
instructions.
The resolution of your
image may be too low.
Increase the image resolution using your image-editing software,
or decrease the size of the image.
trouble.fm5 Page 6 Thursday, July 24, 1997 3:10 PM