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Troubleshooting
6-13
Paper doesn’t feed
Multiple pages feed at the same time
Paper jams inside the printer
Try this Then do this
Remove the stack of paper
from the sheet feeder.
Check that the paper:
◗ Isn’t curled or creased.
◗ Isn’t too old (see Chapter 3 or your paper packaging for more
information).
◗ Isn’t loaded above the arrow on the left edge guide.
◗ Isn’t jammed inside the printer. (If the S paper out light is
flashing, paper is jammed.)
Then reload the paper as described in Chapter 3, making sure the
left edge guide is adjusted to fit the paper’s width.
Try this Then do this
Remove the stack of paper. ◗ Make sure the paper isn’t too thin (see the paper specifications
in the Appendix).
◗ Fan the edges of the stack of paper to separate the sheets.
◗ Reload the paper as described in the
Setup Guide
and
Chapter 3.
◗ If more copies of a page or document are printing than you
expected, check the Copies settings in both the printer
settings dialog box and your application program. See
Chapter 1 for information.
Try this Then do this
Turn off your printer, open
the cover, and remove all
the paper that’s inside,
including any little pieces
that may have torn off.
Reload the paper as described in the
Setup Guide
and Chapter 3.
If your paper jams frequently, make sure you:
◗ Use smooth, high-quality paper, loaded printable side up.
◗ Fan the stack and then even the edges before loading it.
◗ Don’t load paper above the arrow mark on the left edge guide.
◗ Adjust the left edge guide to fit the width of your paper.
trouble2.fm5 Page 13 Thursday, July 24, 1997 3:11 PM