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Troubleshooting
6-8
The
S
paper out light is flashing or on
A
B
black or
A
color ink out light is flashing or on
Your printer or application
software is installed
incorrectly.
If the printer check prints correctly, check your printer and
application software for correct installation. If you’re printing on a
Windows 95 network, you may need to set up your printer for
network printing, as described in Chapter 4.
Your computer doesn’t
have enough memory to
handle the data in the file
you are printing.
Try one of the following:
◗ Reduce the resolution of your image.
◗ Select fewer colors or a lower resolution for your monitor.
◗ Add more memory to your computer.
Printing is stalled in Spool
Manager (Windows).
Delete the stalled print jobs in Spool Manager and resume printing;
see Chapter 4 for instructions.
Printing is stalled in
Monitor2 (Macintosh).
Open the Extensions folder, EPSON folder, and Spool folder. Then
delete any queued files.
The print heads are clogged
or the ink cartridges are too
old.
If the printer sounds like it’s trying to print but doesn’t feed paper,
clean the print heads; see Chapter 5 for instructions.
If cleaning doesn’t help, replace the cartridges. For information on
cartridge life and replacement instructions, see Chapter 5.
Possible cause Solution
If flashing, paper is
jammed.
Remove the paper and follow the guidelines for preventing jams
on page 6-13.
If on, paper is not loaded or
is loaded incorrectly.
Load paper or remove the stack and reload it as described in the
Setup Guide
or Chapter 3. Then press the E load/eject button to
turn off the light and resume printing.
Possible cause Solution
If flashing, the ink supply is
getting low.
You need to replace the indicated ink cartridge soon. Make sure
you have a new cartridge, then see Chapter 5 for instructions.
If on, the ink cartridge is
empty.
You must replace the indicated ink cartridge; see Chapter 5 for
instructions.
Possible cause Solution
trouble.fm5 Page 8 Thursday, July 24, 1997 3:10 PM