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Troubleshooting
6-12
The “Sorry, EPSON Stylus COLOR cannot be used” message appears (Macintosh)
Your printer icon doesn’t appear in the Chooser (Macintosh)
Fixing Paper Problems
You can avoid most paper handling problems by doing the
following:
◗ Use smooth, high-quality media designed for ink jet
printers that meets the media specifications in the
Appendix.
◗ Follow all loading and handling instructions included with
the media.
◗ Load the media with the printable side face up, as described
in the Setup Guide or Chapter 3.
If you have problems with paper feeding, paper jams, or ejected
paper, check here for solutions.
Possible cause Solution
The printer driver has been
corrupted.
Remove and reinstall the driver:
1. From the printer software CD-ROM or floppy disk, click
Installer, click Continue, and select Custom Remove from the
pop-up list that displays “Easy Install.”
2. Select EPSON Stylus Series Printer Driver, and click
Remove. Click Continue, if necessary, and click Restart.
3. See the
Setup Guide
for instructions on installing the printer
driver.
4. In the Extensions Manager, make sure Quick Draw GX is not
loaded.
5. Make sure EPSON Monitor2 and EPSON Stylus Color(EX) are
enabled, then restart your Macintosh.
Possible cause Solution
Your system has extension
conflicts.
In the Extensions Manager, disable Quick Draw GX. Make sure
EPSON Monitor2 and EPSON Stylus Color are enabled, then
restart your Macintosh.
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