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DTC500 Series Card Printer/Encoders User Guide (Rev. 5.0)
20
Troubleshooting the LCD Messages____________________________________________________65
Verifying the Encoding Settings for DTC500 Series Card Printer and Encoders__________________72
Verifying Encoder Settings for DTC 510/DTC 515 (Symptom A) ____________________________73
Verifying Encoder Settings for DTC 510/DTC 515 (Symptom B) ____________________________73
Verifying the Encoding Settings for the DTC 520/DTC 525 _________________________________77
Communications Errors________________________________________________________________81
Resolving the Communication Errors___________________________________________________81
Card Feeding Errors __________________________________________________________________86
Resolving the Card Feeding Errors_____________________________________________________86
Resolving the Card Jam on the Flipper Table_____________________________________________89
Resolving the Card Hopper Jam Error Message___________________________________________91
Resolving the Card Hopper Empty Error Message_________________________________________92
Encoding Errors______________________________________________________________________93
Resolving the No Magnetic Encoder Error Message _______________________________________93
Resolving the No ENC Response Error Message__________________________________________93
Resolving the Failed Magnetic Encode Error Message _____________________________________94
Resolving the No Prox Encoder Error Message ___________________________________________94
Resolving the No Smart Encoder Error Message __________________________________________95
Resolving the Failed Smart Encode Error Message ________________________________________95
Removing the Card Jam in the Printer’s Magnetic Encoding Area ____________________________96
Removing the Card Jam in the Printer’s Smart Card Encoding Area___________________________97
Resolving the Printer not reading Encoded Magnetic Track Data _____________________________98
Resolving the Magnetic Stripe Data being printed on a Card problem ________________________100
Printing Process Errors _______________________________________________________________101
Resolving the Ribbon Alignment Error Message _________________________________________101
Resolving the Print Ribbon Error Message _____________________________________________102
Resolving the Print Ribbon Out Error Message __________________________________________102
Resolving the Ribbon Jam/Broke Error Message_________________________________________102
Resolving the Wrong Print Ribbon Error Message _______________________________________103
Resolving the Unknown Ribbon Type Error Message _____________________________________104
Resolving the Headlift Error Message _________________________________________________105
Resolving the Printer pausing between panels error_______________________________________106
Resolving the Printhead Temp Error Message ___________________________________________107
Resolving the Flipper Alignment Error Message _________________________________________108
Firmware Errors ____________________________________________________________________109
Resolving the Update Firmware Now _________________________________________________109
Resolving an Upgrade Failed error____________________________________________________109
Resolving a Program Exception Error _________________________________________________112
Diagnosing the Image Problems ________________________________________________________113
Resolving the Pixel failure problems __________________________________________________113
Resolving the Card surface debris problems ____________________________________________116
Resolving the incorrect Image Darkness problems _______________________________________119
Resolving the Ribbon wrinkle problems _______________________________________________122
Resolving the excessive Resin Printing problems ________________________________________124
Resolving the incomplete Resin Printing problems _______________________________________126
Resolving the cut off or off-center Card Image problems __________________________________128
Resolving the poor Image Quality problems ____________________________________________129
Printing a Test Image ________________________________________________________________130
Reviewing the Gray/Align YMC/K Self-Test ___________________________________________130
Reviewing the Color/Resin YMCK Self-Test ___________________________________________131
Reviewing the Color Bars YMC Self-Test______________________________________________131
Reviewing the Card Count Self-Test __________________________________________________132
Reviewing the Magnetic Test option __________________________________________________132
Section 3: Card Lamination Module ____________________________________________ 133
Safety Messages (review carefully)______________________________________________________133