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DTC500 Series Card Printer/Encoders User Guide (Rev. 5.0)
71
Troubleshooting the LCD Messages (continued)
Message Cause Solution
Smart Encode
Failed
The card's smart chip was
not encoded properly.
See Resolving the Failed Smart
Encode Error Message in Section 2,
page 95.
Starting Self-test The self-test print is
preparing to print.
See the Printing the Self-test
procedure in Section 8, page 254.
Testing Memory The Printer's memory is
being tested.
Upon completion, the Printer will
continue its normal boot up sequence.
Top Cover Open A print job was started with
the Top Cover open.
Close the Printer and press RESUME
to continue or CANCEL to reset the
Printer.
Unable To Feed
Card
The Printer is unable to feed
a card from the Card
Hopper.
See Resolving the Card Feeding
Errors in Section 2, page 86.
Unknown Ribbon
Type
The Printer does not
recognize the Ribbon
installed.
See Resolving the Unknown Ribbon
Type Error Message in Section 2,
page 104.
Update Failed The Firmware update was
interrupted or not completed
successfully.
See Resolving an Upgrade Failed
error in Section 2, page 109.
Update Firmware
Now
An error has occurred in
trying to load the Firmware.
The system Firmware MUST be
updated.
See Updating the Printer's Firmware
in Section 10, page 275.
Wrong Print
Ribbon
The print Ribbon installed in
the Printer does not match
the Ribbon type selected in
the Printer driver.
See Resolving the Wrong Print
Ribbon Error Message in Section 2,
page 103.