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RESTRICTED USE ONLY Fargo Electronics, Inc.
HDP5000 High Definition Card Printer/Encoder User Guide (Rev. 1.4)
5-28
Troubleshooting with the Printer Error Message Table (continued)
Printer Error
Message
Cause Solution
Ribbon Break/Jam A Ribbon break/jam has
been detected inside the
Printer.
The printer has determined that the
installed ribbon has either jammed
or broken.
a. Open the Printer Cover and
remove the Print Ribbon. If
ribbon is jammed, remove jam
and tighten ribbon.
b. Clear any cards in the printer by
using the Forward and/or Back
buttons located on the Printer's
LCD display.
c. Tape the ends of the Ribbon
together and wind any excess
onto the Take-up Spool of the
Print Ribbon.
d. Re-install the Print Ribbon, close
the Printer Cover and press the
Resume button located on the
Printer's LCD display to continue
printing.
e. To cancel the print, press the
Cancel Print button from the
Driver's display dialog and the
Cancel button located on the
Printer's LCD display.
Ribbon Sensor Error The Printer cannot find
the next panel on the Print
Ribbon.
Recalibrate the Ribbon Sensor
using the Calibrate Ribbon Tab
within the Toolbox.
To cancel the print, press the
Cancel Print button from the
Driver's display dialog and the
Cancel button on the Printer's LCD
display.