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HDP5000 High Definition Card Printer/Encoder User Guide (Rev. 1.4)
5-30
Troubleshooting with the Printer Error Message Table (continued)
Printer Error
Message
Cause Solution
Invalid Ribbon The ribbon installed does
not match the SecureMark
configuration of the
printer.
Install a Certified Print Ribbon and
press the Resume button located
on the Printer's LCD display to
continue printing.
To cancel the print, press the
Cancel Print button from the
Driver's display dialog and the
Cancel button located on the
Printer's LCD display.
Invalid Ribbon An incorrect Print Ribbon
has been installed in the
Printer.
Check that the ribbon is correct for
the printer and retry.
To cancel, click on Cancel Print.
Ribbon Error The Print Ribbon caused
a general error.
Press the Resume button located
on the Printer to continue.
To cancel, press the Cancel Print
button or the Cancel button located
on the Printer.