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HDP5000 High Definition Card Printer/Encoder User Guide (Rev. 1.4)
5-29
Troubleshooting with the Printer Error Message Table (continued)
Printer Error
Message
Cause Solution
Invalid Ribbon An incorrect Print Ribbon
has been installed in the
Printer. (This is if you are
using a SecureMark
Ribbon).
A non-SecureMark Ribbon is
installed in a SecureMark Printer.
a. Replace with the appropriate
SecureMark Ribbon and press
the Resume button located on
the Printer's LCD display to
continue printing.
b. To cancel the print, press the
Cancel Print button from the
Driver's display dialog and the
Cancel button located on the
Printer's LCD display.
c. Install a Certified Print Ribbon
and press the Resume button
located on the Printer's LCD
display to continue printing.
d. To cancel the print, press the
Cancel Print button from the
Driver's display dialog and the
Cancel button located on the
Printer's LCD display.