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HDP5000 High Definition Card Printer/Encoder User Guide (Rev. 1.4)
6-55
Verifying the Printer Connection
Step Procedure
1 Ensure that your Printer has a valid network connection.
2 Verify that the HDP5000 has the green LED on solidly and the amber LED is
flashing with network activity.
3 If the LEDs do not indicate connection, verify the network connection with
another device.
4 If the connection is OK, then something may be wrong with the Ethernet
option installation. See the Ethernet Setup and Printer Driver Installation
procedure.
Verifying the Printer IP address
Step Procedure
1 Check the LCD for a valid IP address (0.0.0.0 is not valid).
• If the IP address is valid go to step 4.
• If the IP address is not valid go to step 2.
2 If your network is using DHCP, then verify that the Printer has not been
configured to use a static address (unless you have a known unused static IP
address assigned to this Printer).
3 If you are using a static IP address, verify that there is no other device using
the same address by removing your Fargo Printer and ping to the desired
address.
If any device responds, then you must find a different available IP address.
4 If the Printer reports an IP address, verify that it matches subnet of the
network where it is connected.
If your Printer has DHPC disabled, then the static IP address may have been
previously set for a different subnet.