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HDP5000 High Definition Card Printer/Encoder User Guide (Rev. 1.4)
5-21
Troubleshooting with the LCD Error Message Table (continued)
LCD Error Message Cause Solution
Unable to Feed
(PC Error Message
Nos. 14 and 81)
The Printer is unable to feed
a card from the Card
Cartridge
Verify there are cards in the
Card Cartridge.
Verify cards are not stuck
together or jammed, and they
are the correct thickness.
Utility Error
(PC Error Message
Nos. 129)
Command resulted in an
error.
See Resolving the
Communication Errors.
Waiting for Data
(PC Error Message
No. 147)
The Printer has stopped
receiving data from the PC.
Reset the Printer and try again.
If this problem persists, call for
technical assistance.
Wrong Film
(PC Error Message
Nos. 162 and 163)
The print film installed in the
Printer does not match the
film type selected in the
Printer Driver.
OR
A Self-test job cannot be
printed with the print media
installed.
Replace film in Printer with type
specified in the Driver.
A reboot is required.
Wrong Ribbon
(PC Error Message
No. 93)
The print Ribbon installed in
the Printer does not match
the Ribbon type selected in
the Printer Driver.
OR
A Self-test job cannot be
printed with the print media
installed.
Replace Ribbon in Printer with
type specified in the Driver.