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HDP5000 High Definition Card Printer/Encoder User Guide (Rev. 1.4)
5-31
Troubleshooting with the Printer Error Message Table (continued)
Printer Error
Message
Cause Solution
No Magnetic
Encoder Installed
A print job with Magnetic
encoding was sent with no
Magnetic Encoder
installed in the printer.
Ensure that no encoding data is
being sent with the print job and
reprint the card.
Mag Verify Error The printer is unable to
verify encoded data.
Check the Cards and click on
Cancel Print.
No Mag Strip
Present
The Printer is unable to
find a Magnetic stripe on
the card.
Check the Cards and click on
Cancel Print.
No Smart Card
Encoder
No Smart Card Encoder is
installed in the printer.
To cancel, click on Cancel Print.
No Prox Card
Encoder
No Proximity Card
Encoder is installed in the
printer.
To cancel, click on Cancel Print.
Headlift Error The Headlift Sensor is not
detecting movement from
the Headlift Cam.
Reboot the Printer by cycling power.
To cancel, press the Cancel Print
button.
Invalid Password The Password entered is
not a valid password.
Press OK to enter another
password.
To cancel, press the Cancel Print
button.