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HDP5000 High Definition Card Printer/Encoder User Guide (Rev. 1.4)
5-6
Troubleshooting with the LCD Error Message Table (continued)
LCD Error Message Cause Solution
Card Jam: Smart
(PC Error Message
No. 85)
A card is jammed in the
smart card encoding area of
the Printer.
Clear the jam.
Card Jam: Trans
(PC Error Message
No. 83)
Card became jammed in the
Printer during transfer.
Clear the jam.
Card Not Found
(PC Error Message
No. 69)
Card cannot be found in the
Printer.
Verify card not jammed in
Printer and select Cancel.
Check Film
(PC Error Message
No. 244)
The film is not able to move
correctly. Check for
jams/breaks.
Check for obstruction. If the
problem persists, call for
technical assistance.
Check Laminate 1
(PC Error Message
Nos. 213 and 231)
The Laminator was unable to
find the mark on the material
in Cartridge 1.
Make sure there are no
obstructions to the Sensor,
and recalibrate the Laminator
Sensor.
Check Laminate 2
(PC Error Message
No. 232)
The Laminator was unable to
find the mark on the material
in Cartridge 2.
Make sure there are no
obstructions to the Sensor,
and recalibrate the Laminator
Sensor.
Clean Printer
(PC Error Message
No. 71)
For best Printer
performance, replace the
Cleaning Roller Tape
and clean the Printer’s Feed
Rollers and Printhead at this
time.
See Cleaning the Printer
.