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FARGO Electronics Inc.
2-14 HDP700 Series Card Printer
2.9 Diagnosing Image Problems
2.9.1 Pixel Failure
Symptom: A thin line or scratch travels the entire length of the card.
• Check the card stock for scratches; replace the cards if necessary.
• Examine the Printhead for visible damage.
• Clean the Printhead as described in Section 3.9.1.
• Clean the Cleaning Rollers as described in Section 3.9.4.
• Clean the Platen Rollers as described in Section 3.9.2.
2.9.2 Card Surface Debris
Symptom: Prints have "spots" (white or colored voids) and/or dust on them.
• Be sure the cards are clean and stored in a dust-free environment. Cards with embedded
contaminants in the surface should not be used.
• Clean the inside of the printer as described in Section 3.9.3.
• Clean the Cleaning Rollers as described in Section 3.9.4.
• Clean the Platen Rollers as described in Section 3.9.2.