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Table of Contents
SPECIFICATIONS..............................................................................................................1-1
Regulatory Compliances ...............................................................................................1-1
Agency Listings ............................................................................................................1-2
Technical Specifications ................................................................................................1-2
GENERAL TROUBLESHOOTING ......................................................................................2-1
2.1 Contacting FARGO Technical Support ...............................................................2-1
2.2 LCD Display Messages .....................................................................................2-2
2.3 Communications Errors.....................................................................................2-4
2.3.1 System does not meet requirements.........................................................2-4
2.3.2 A driver or application is conflicting with the FARGO driver.........................2-4
2.3.3 Using an inadequate data cable................................................................2-4
2.3.4 Interference from an external device.........................................................2-4
2.3.5 Cannot print from application....................................................................2-4
2.3.6 Parallel port mode set incorrectly..............................................................2-4
2.3.7 Inadequate hard drive space ....................................................................2-4
2.4 Card Feed Errors ..............................................................................................2-6
2.4.1 Two or more cards are feeding at the same time or cards
are feeding improperly......................................................................2-6
2.4.2 Card is stalling on or at the feed rollers......................................................2-6
2.4.3 Card jamming on the Flipper Table ...........................................................2-6
2.4.4 Printer is unable to align flipper.................................................................2-6
2.4.5 Card feeds improperly off the Flipper Table...............................................2-6
2.5 Encoding Errors .................................................................................................2-7
2.5.1 No ENC Response ..................................................................................2-7
2.5.2 No Mag Encoder......................................................................................2-7
2.5.3 Mag Encode Failed..................................................................................2-7
2.5.4 Card Jam: Mag........................................................................................2-7
2.5.5 No Smart Encoder...................................................................................2-7
2.5.6 Smart Encode Failed ...............................................................................2-7
2.5.7 Card Jam: Smart .....................................................................................2-7
2.5.8 Unable to read encoded data....................................................................2-7
2.5.9 Data intended for the magnetic stripe was printed on the card ....................2-8
2.6 Printing Process Errors .....................................................................................2-9
2.6.1 Aligning Ribbon Error...............................................................................2-9
2.6.2 Print Ribbon ............................................................................................2-9
2.6.3 Print Ribbon Out ......................................................................................2-9
2.6.4 Wrong Print Ribbon..................................................................................2-9
2.6.5 Head Lift .................................................................................................2-9
2.6.6 Printer pausing between panels................................................................2-9
2.6.7 Printhead Temp.....................................................................................2-10
2.6.8 Printer Open..........................................................................................2-10
2.7 Transfer Process Errors ..................................................................................2-11
2.7.1 Transfer Film Drive Error........................................................................2-11
2.7.2 Laminator Cooling Error.........................................................................2-11
2.7.3 Card Jam ..............................................................................................2-11
2.7.4 Temperature Timeout.............................................................................2-12
2.7.5 Transfer Lift ...........................................................................................2-12
2.8 Output Errors..................................................................................................2-13
2.8.1 Cards feed into the Output Stacker, but are not lifted up into place............2-13