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Section 9: Troubleshooting 71
Pro-L Card Printer Users Manual
TOP Line of LCD (continued)
Message Cause Solution
Ribbon Error/Out The print ribbon is either Install a new ribbon if out
out or a ribbon error has (see Section 4-B). Press the
occurred. Pause/Resume button to
continue. If an error has
occurred, check the
following:
Is the proper ribbon type
installed according to the
Ribbon Type option selected in
the printer driver (see Section
6-D)?
Is the ribbon installed properly
according to Section 4-B?
Is the ribbon broken? If so,
repair according to Section 7-G,
step 3.
If the proper ribbon type is
installed and the ribbon just
seems to wind and wind, try
recalibrating the Ribbon Sensor
(see Section 6-D).
Ribbon Jam/Out The print ribbon has Install a new ribbon if out (see
become jammed in the Section 4-B). If jammed, clear
printer rollers, is stuck the jam according to the
to the surface of the card, instructions in Section 7-G.
or is out. Also, see the following
prevention tips:
If the ribbon is sticking to the
card, check to see that your
card stock has a polished PVC
finish. Cards with a dull or
non-PVC surface will cause the
ribbon to stick.
You may have tried to feed in a
card that was too thick or
perhaps two cards fed at once;
this can sometimes cause the
ribbon to break.
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