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Section 9: Troubleshooting 77
Pro-L Card Printer Users Manual
B. GENERAL TROUBLESHOOTING SUGGESTIONS
The printer beeps just before each ribbon panel is printed.
n This indicates the print ribbon is running low and that is will soon run out.
Print until the ribbon is gone and replace the ribbon when necessary (see
Section 4-B).
The printer doesnt seem to work at all.
n Make sure that the power cord is plugged in securely on both ends and that the
printer is ON. Confirm power is applied by pressing the On/Cancel button.
Also, be sure the printer is ready. The On and Ready LED lights should both be
illuminated when the printer is ready to print.
n Make certain that the printer cable is securely connected. An error message in
the software application telling you that the printer is not responding is usually
due to a missing or defective parallel interface cable.
Im having problems printing from Windows 95/98.
n Print with either the 32-Bit Print Spooler or the Write Direct to Port option
selected from within the printer driver setup (see Section 6-C and 6-D for more
information on these options). In most cases, one or the other of these options
will provide the best results when printing from Windows 95/98.
n Due to the wide variety of PC hardware and software configurations, however,
some systems may print more effectively through the system spooler of
Windows 95/98. If you choose not to print with either the 32-Bit Print Spooler
or the Write Direct to Port option selected, but instead wish to print through
the Windows system spooler, the following steps will help you optimize your
system for printing:
1. Click the Start button, point to Settings, and select Printers. When the Printers
window appears, click on the Pro-L Card Printer icon using the right mouse
button and select the Properties option.
2. Select the Details tab, then select the Spool Settings button.
3. Select the Print directly to the printer option and click on OK.
4. Again from the Details tab, select the Port Settings button.
5. Deselect both the Check Port state before printing option and the Spool
MS-DOS print jobs option, and click on OK.
6. Increase the Transmission retry value of the Details tab from 45 to 900. Click on
OK to close the Properties window.
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