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76 Section 9: Troubleshooting
Pro-L Card Printer Users Manual
BOTH Lines of LCD (continued)
Message Cause Solution
EE Memory Error! Indicates problem with Remove the ribbon and press
RESUME=Clear Mem permanent circuit board the Pause/Resume button to
memory. recalibrate the printers memory
module. Turn the printer power
OFF and ON to reset.
EE Memory Error! Permanent circuit board Call for technical assistance.
RESUME=Retest memory is bad.
Insert New Key Appears when you are Remove the valid access card
RESUME=Duplicate trying to duplicate a being duplicated and insert a
SmartGuard Access Card. blank access card. Then,
Appears only if you are press the printers Pause/
using the SmartGuard Resume button to complete the
Security Feature. duplication process. If you
decide not to duplicate the card,
press theprinters On/Cancel
button.
Invalid Shield Appears if the SmartShield Re-encode the SmartGuard
Send New Shield data on your SmartGuard password and the SmartShield
Access Card has somehow data onto the card.
become corrupt. Appears
only if you are using the
SmartGuard Security
Feature.
Preparing Card Appears when you initiate To initiate a card count
Count=xxxxxxxx a card count report from the report, press and hold the
printer. Pause/Resume button for about
5 seconds. A card count will
appear on the LCD Display and
a card with the same count report
will be printed. If you do not
want the card count report to
print, press the Pause/Resume
button and then the On/Cancel
button.
Press ON to Appears when the On/ Press the On/Cancel button
Initialize Cancel button is pressed to restart the printer and return
before a print job is sent, it to its Ready mode.
when the printer is in its
Ready mode.
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