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Chapter 2: Installing and Setting Up your Autoloader www.gateway.com
34
Getting lost passwords
Important
You can reset front panel passwords to
the factory defaults from On-board
Remote Management. However, if the
On-board Remote Management
passwords are lost, you must contact
Customer Care. If you must contact
Customer Care, be at the host computer
with On-board Remote Management on
line. From the Main screen, click
Configuration. The User name and
Password screen opens. The Customer
Care representative needs the number
surrounded by asterisks to locate and
reset your password. This is your “realm
number.”
If you forget the administrator-level password, you cannot access the
autoloader's functionality to enter a new password. In this case, you must call
Customer Care (see “Getting Help” on page 6). When you call, have the
autoloader connected to the Ethernet and On-board Remote Management
open.