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CHAPTER 5: Troubleshooting your Autoloader www.gateway.com
84
Returning the autoloader for service
If you need to return the autoloader to the factory for service, first make sure
which customer-replaceable unit (CRU) that you need to return and return only
that CRU, which may or may not be the entire autoloader.
Important
The various guides on the
documentation CD contain instructions
for upgrading/replacing the cartridge
magazine and the rail kit
customer-replaceable units (CRUs).
After you determine the CRU to replace, contact customer support to obtain
return authorization (RA) and shipping information. When you have the RA
number, use the following procedure.
Preparing the autoloader for shipment
If you must return the complete autoloader for service, use these steps to
prepare the autoloader for shipment.
To prepare the autoloader for shipment:
Important
Do not ship cartridges, cables, or
terminators if you are returning the
autoloader to the factory.
1 Remove all cartridges from the autoloader.
2 Turn off the autoloader on the front panel.
3 Remove the power, Ethernet, and SCSI cables, and any terminators from
the autoloader.
Removing the autoloader from a rack
To remove the autoloader from a rack:
1 Loosen the four screws that connect the two support brackets to the two
autoloader brackets.
2 Loosen the four screws on the front of the autoloader that attach the two
front tabs (support brackets) to the front rails. Do not remove the screws
completely at this time.
3 Remove the four screws at the back of the autoloader that connect the
support brackets (two screws per bracket) to the autoloader brackets.
4 While supporting the front of the autoloader, remove the four front screws.
Caution
Injury may occur if the autoloader is not
supported when you remove the front
screws. The screws are holding up the
front of the autoloader.
5 Using two people, or an appropriately rated mechanical lift, remove the
autoloader from the rack by sliding the autoloader out and supporting it
from the bottom. The person handling the back of the autoloader must
depress the locking tab on the support bracket while sliding the
autoloader forward.
6 Loosen the four screws and remove the autoloader brackets from the back
of the autoloader.
7 Place the autoloader into the original packaging box. If you no longer have
the original packaging, contact your service representative to purchase
the packaging kit.