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hp psc 2400 series
chapter 10
92
hp psc support
4 If you are still experiencing problems and need to speak with an HP Customer
Support Representative do the following:
– Have the specific name of your HP PSC, as it appears on the device, available.
– Have your serial number and service ID ready. To display your serial number,
press OK and Start Black at the same time, until the serial number appears in
the color graphics display. To display your service ID, press OK and Start Color
at the same time, until Service ID: and the number appear in the color graphics
display.
– Print a Self-Test Report. See print a self-test report on page 81 for information
on printing this report.
– Make a color copy.
– Be prepared to describe your problem in detail.
5 Call HP Customer Support. Be near your HP PSC when you call.
call in North America during warranty
Call 1-800-HP-INVENT. US phone support is available in both English and Spanish
languages 24 hours a day, 7 days a week (days and hours of support may change without
notice). This service is free during the warranty period. A fee may apply outside the
warranty period.
call elsewhere in the world
The numbers listed below are current as of the publication date of this guide. For a list of
current international HP Support Service numbers, go to the website listed below and
choose your own country/region or language:
www.hp.com/support
You can call the HP support center in the following countries/regions. If your countries/
regions is not listed, contact your local dealer or nearest HP Sales and Support Office to
find out how to obtain services.
Support service is free during the warranty period; however, your standard long-distance
phone charges will apply. In some cases, a flat fee per single incident will also apply.
For phone support in Europe, please check for the details and conditions of phone support
in your country/region. Go to the following website:
www.hp.com/support
Alternatively, you can ask your dealer or call HP at the phone number provided in this
booklet.
As part of our constant efforts to improve our phone support service, we advise you to
check our website on a regular basis for new information regarding service features and
delivery.
country/region hp technical support country/region hp technical support
Algeria
1
+213(0)61 56 45 43 Luxembourg (French) 900 40 006
Argentina (54)11-4778-8380
0-810-555-5520
Luxembourg (German) 900 40 007
Australia +61 3 8877 8000
1902 910 910
Malaysia 1-800-805405
Austria +43 (0) 820 87 4417 Mexico 01-800-472-6684
Bahrain (Dubai) +973 800 728 Mexico (Mexico City) 5258-9922
Belgium (Dutch) +32 (0) 70 300 005 Morocco
1
+212 224 047 47
Belgium (French) +32 (0) 70 300 004 Netherlands (0.10 Euro/
min.)
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