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reference guide
troubleshooting information
145
troubleshooting
For additional information on solving problems you might encounter while
faxing with your HP PSC, see the hp psc 2400/2500 series troubleshooting
section in the onscreen hp photo & imaging help.
problem possible cause and solution
I have difficulties
when sending faxes
and when receiving
faxes
• Make sure you connected the HP PSC from the port labeled
“1-LINE” to your telephone wall jack using the phone cord
supplied in the box with your HP PSC.* This special 2-wire cord is
different from the more common 4-wire cords you might already
have in your office. Check the end of the cord and compare it to
the two types of cords shown below:
If you used the 4-wire cord, disconnect it, find the supplied 2-wire
cord, and then connect the 2-wire cord to the HP PSC (at the port
labeled “1-LINE”). For more information on how to connect this
cord, refer to fax setup on page 115.
* This possible cause/solution applies only in the countries/regions that
receive a 2-wire phone cord in the box with the
HP PSC, including:
Argentina, Australia, Brazil, Canada, Chile, China, Colombia, Greece,
India, Indonesia, Ireland, Japan, Korea, Latin America, Malaysia, Mexico,
Philippines, Poland, Portugal, Russia, Saudi Arabia, Singapore, Spain,
Taiwan, Thailand, USA, Venezuela, and Vietnam.
Note: If the 2-wire cord is not long enough and you need to extend
it, you might want to purchase a telephone cord extension
connector. Attach the 2-wire cord from the HP PSC to one end of the
extension connector, and then attach a 4-wire cord from the other
end of the connector to the telephone wall jack.
• Make sure you have correctly connected the HP PSC to the
telephone wall jack, and correctly connected any additional
equipment and services that share the phone line with your
HP PSC.
Use the 1-LINE port on the back of the HP PSC to connect to the
wall jack, and use the 2-EXT port to connect any other equipment,
such as a PC modem or an answering machine. For more
information and connection diagrams, see fax setup on page 115.
2-wire cord
End view of the 2-wire phone
cord supplied in the box with
your HP PSC
4-wire cord
End view of a 4-wire phone cord
that might cause faxing problems
if connected directly to your
HP PSC