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hp psc 2400 series
chapter 11
98
warranty information
returning your hp psc for service
Before returning your HP PSC for service, you must call HP Customer Support. See
hp customer support on page 91 for steps to take before calling Customer Support.
hewlett-packard limited global warranty statement
The following information specifies the HP limited global warranty.
This section contains the following topics:
• extent of limited warranty on page 98
• limitations of warranty on page 99
• limitations of liability on page 99
•local law on page 99
• limited warranty information for EU countries on page 100
extent of limited warranty
Hewlett-Packard (“HP”) warrants to the end-user customer (“Customer”) that each HP PSC
2400 Series product (“Product”), including related software, accessories, media, and
supplies, shall be free from defects in material and workmanship for the duration, which
begins on the date of purchase by the Customer.
For each hardware Product, the duration of HP’s limited warranty is one year for parts
and one year for labor. For all other Products, the duration of HP’s limited warranty for
both parts and labor is ninety days.
For each software Product, HP’s limited warranty applies only to a failure to execute
programming instructions. HP does not warrant that the operation of any Product shall be
uninterrupted or error free.
HP’s limited warranty covers only those defects which arise as a result of normal use of a
Product, and does not cover any other problems, including those which arise as a result of
(a) improper maintenance or modification, (b) software, accessories, media, or supplies
not provided or supported by HP, or (c) operation outside the Product’s specifications.
For any hardware Product, the use of a non-HP ink cartridge or a refilled ink cartridge does
not affect either the warranty to the Customer or any HP support contract with the Customer.
However, if Product failure or damage is attributable to the use of a non-HP or refilled ink
cartridge, HP shall charge its standard labor and materials charges to service the Product
for the failure or damage.
If HP receives, during the applicable warranty period, notice of a defect in any Product,
HP shall either repair or replace the defective Product, at HP’s option. Where labor charges
are not covered by HP’s limited warranty, repairs shall be at HP’s standard charges for
labor.
If HP is unable to repair or replace, as applicable, a defective Product which is covered by
HP’s warranty, HP shall, within a reasonable time after being notified of the defect, refund
the purchase price for the Product.
HP shall have no obligation to repair, replace, or refund until the Customer returns the
defective Product to HP.
Any replacement product may be either new or like-new, provided that it has functionality
at least equal to that of the Product being replaced.
HP products, including each Product, may contain remanufactured parts, components, or
materials equivalent to new in performance.