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hp psc 2400 series
chapter 15
140
troubleshooting
Some of the icons are
missing in the
hp director
If the essential icons (scan picture, scan document, send fax, and HP
Gallery) do not appear, your installation might not be complete.
If your installation is incomplete, you might need to uninstall and then
reinstall the software. Do not simply delete the HP PSC program files
from your hard drive. Be sure to remove them properly using the
uninstall utility provided in the HP PSC program group.
to uninstall from a Windows computer
1 Disconnect your HP PSC from your computer.
2 On the Windows task bar, click Start, Programs All Programs
(XP), Hewlett-Packard, hp psc 2400 series, uninstall software.
3 Follow the directions on the screen.
4 If you are asked whether you would like to remove shared files,
click No.
Other programs that use these files might not work properly if the
files are deleted.
5 After the program finishes removing the software, disconnect your
HP PSC, and restart your computer.
Note: It is important that you disconnect your HP PSC before
restarting your computer.
6 To reinstall the software, insert the HP PSC 2400 Series CD-ROM
into your computer’s CD-ROM drive, and follow the instructions
that appear on the screen
7 After the software is installed, connect the HP PSC to your
computer. Turn on the HP PSC using the On button. To continue
with the installation, follow the onscreen instructions and the
instructions provided in the Setup Poster that came with your HP
PSC.
After connecting and turning on your HP PSC, you might have to
wait several minutes for all of the Plug and Play events to
complete.
When the software installation is complete, you will see a Status
Monitor icon in the System Tray.
8 To verify that the software is properly installed, double-click the
HP Director icon on the desktop. If the HP Director shows the key
icons (scan picture, scan document, send fax, and HP Gallery),
the software has been properly installed.
problem possible cause and solution