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warranty information
warranty information
Your HP PSC comes with a limited warranty that is described in this section. Information
about how to obtain warranty service and how you can upgrade your standard factory
warranty is also provided.
This section contains the following topics:
• duration of limited warranty on page 97
•warranty service on page 97
• warranty upgrades on page 97
• returning your hp psc for service on page 98
• hewlett-packard limited global warranty statement on page 98
duration of limited warranty
Duration of Limited Warranty (hardware and labor): 1 Year
Duration of Limited Warranty (CD media): 90 Days
Duration of Limited Warranty (ink cartridges): Until the genuine HP ink is depleted, or the
“end of warranty” date printed on the product is reached, whichever occurs first.
warranty service
express service
To obtain HP express repair service, the customer must contact an HP service office or an
HP Customer Support Center for basic troubleshooting first. See hp customer support on
page 91 for steps to take before calling Customer Support.
If a customer device needs a minor part replacement and these parts can normally be
replaced by the customer, the customer-replaceable components may be serviced through
expedited part shipment. In this event, HP will prepay shipping charges, duty and taxes;
provide telephone assistance on replacement of the component; and pay shipping
charges, duty, and taxes for any part that HP asks to be returned.
The HP Customer Support Center may direct customers to designated authorized service
providers who are certified by HP to service the HP product.
warranty upgrades
Upgrade your standard factory warranty to a total of three years with the
HP SUPPORTPACK. Service coverage begins on product purchase date and the pack must
be purchased within the first 180 days of product purchase. This program offers phone
support from 6:00 A.M. to 10:00 P.M. Mountain Standard Time (MST) Monday through
Friday and 9:00 A.M. to 4:00 P.M. (MST) on Saturdays. If during your technical support
call it is determined that you need a replacement product, then HP will ship you this product
next business day free of charge. Available in U.S. only.
For more information, please call 1-888-999-4747 or visit the HP website:
www.hp.com/go/hpsupportpack
Outside the U.S., please call your local HP Customer Support office. See call elsewhere in
the world on page 92 for a list of international Customer Support numbers.