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• Something on the page is missing or incorrect
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Placement of the text or graphics is wrong
The printer shuts down unexpectedly
Check the power and power connections
Make sure the printer's power cord is connected firmly to a functioning power outlet.
For voltage requirements, see
Electrical specifications.
The printer is making some unexpected noises
You might hear some unexpected noises made by the printer. These are the servicing
sounds when the printer performs automatic servicing functions to maintain the health
of the printheads.
NOTE: To prevent any potential damage to your printer:
Do not turn off the printer while the printer is performing any servicing. If you are
turning off the printer, wait for the printer to come to a complete stop before turning
it off using the
(Power) button. For more information, see Turn off the printer.
Make sure all ink cartridges are installed. If any of the ink cartridges are missing,
the printer will perform extra servicing to protect the printheads.
Alignment fails
If the alignment process fails, make sure you have loaded unused, plain white paper
into the input tray. The alignment fails when you have colored paper loaded in the input
tray.
If the alignment process fails repeatedly, you may need to clean the printhead. To
clean the printhead, see
Clean the printhead.
If cleaning the printhead does not solve the problem, contact HP support. Go to
www.hp.com/go/customercare. This website provides information and utilities that can
help you correct many common printer problems. If prompted, select your country/
region, and then click Contact HP for information on calling for technical support.
The printer is not responding (nothing prints)
There are print jobs stuck in the print queue
Open the print queue, cancel all documents, and then reboot the computer. Try to print
after the computer reboots. Refer to the Help system for the operating system for more
information.
Check the printer setup
For more information, see
General troubleshooting tips and resources.
Check the HP software installation
If the printer is turned off when printing, an alert message should appear on your
computer screen; otherwise, the HP software provided with the printer might not be
Solve printer problems 83