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6 Diagnostics and troubleshooting
This chapter describes the tools available for diagnosing and troubleshooting system issues, and
includes these topics:
Topics
Calling technical support on page 109
Locating ID labels on page 109
Locating warranty information on page 110
Diagnosis guidelines on page 111
Troubleshooting checklist on page 113
HP troubleshooting resources and tools on page 114
Troubleshooting scenarios and solutions on page 116
Self-troubleshooting with HP Vision Field Diagnostics on page 126
Diagnostic codes and errors on page 134
108 Chapter 6 Diagnostics and troubleshooting ENWW