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Problem Cause Solution
Cannot format diskette. Invalid media reported. When formatting a disk in MS-DOS, you might need to
specify diskette capacity.
For example, to format a 1.44-MB diskette, enter the
following command at the MS-DOS prompt: FORMAT
A: /F:1440
A problem has occurred with a disk
transaction.
The directory structure is bad,
or there is a problem with a file.
1. Right-click Start, select Explore, and then select a
drive.
2. Select File>Properties>Tools.
3. Under Error-checking, select Check Now.
Diskette drive cannot read
a diskette.
Diskette is not formatted. Format the diskette.
You are using the wrong
diskette type for the drive type.
Verify the type of drive that you are using and use the
correct diskette type.
You are reading the wrong
drive.
Verify the drive letter in the path statement.
Diskette is damaged. Replace the diskette with a new one.
Invalid system disk is displayed. A diskette that does not contain
the system files needed to start
the workstation has been
inserted into the drive.
When drive activity stops, remove the diskette and press
the Spacebar. The workstation attempts to boot from the
next device in the boot order.
Diskette error has occurred. Restart the workstation by pressing the power button.
Cannot boot to diskette Diskette is not bootable. Replace with a bootable diskette.
Diskette boot has been
disabled in Computer Setup.
Run the Computer Setup (F10) Utility and enable diskette
boot in Storage>Boot Order.
Removable media boot has
been disabled in Computer
Setup.
Run the Computer Setup (F10) Utility and enable
Removable Media Boot in Storage>Storage Options.
Diskette MBR validation is
enabled.
Run the Computer Setup (F10) Utility and disable
Diskette MBR Validation in Storage>Storage Options.
Solving hard drive problems
Table 6-4 Hard drive problems
Problem Cause Solution
Hard drive error occurs. Hard disk has bad sectors or
has failed.
Locate and block the usage of bad sectors. If necessary,
reformat the hard disk.
If the drive is detected by the BIOS, run DPS Self-test.
Disk transaction problem. The directory structure is bad,
or there is a problem with a file.
1. Right-click Start, select Explore, and select a drive.
2. Select File>Properties>Tools.
3. Under Error-checking, select Check Now.
Table 6-3 Diskette problems (continued)
ENWW Troubleshooting scenarios and solutions 121