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HP Designjet T Series — Service Manual 1-36
Print quality troubleshooting
Some of these corrective actions that the customer can perform to enhance
the print and/or color quality are: printhead cleaning, media advance
calibration, printhead alignment, and color calibration.
The main benefits of this Print Quality Troubleshooting Wizard tool are that it
creates a better customer experience, solving customer PQ issues fast,
efficiently, and with a minimum cost for them and also for HP Support.
Customers can perform PQ/color troubleshooting through the Printer Utility
(PU), the Embedded W
eb Server (EWS) or by following the steps described
in the User’s Manual or the HP Knowledge Center.
Print Quality Troubleshooting Wizard main window
When to use the Print Quality troubleshooting tool:
The Print Quality Troubleshooting Wizard can help customers solve their
PQ/col
or problems without the need to call to HP Support. Some of the
problems for which it can help are the following:
Troubleshooting area fill uniformity issues such as:
– Horizontal lines across the image (banding)
– The entire image is blurry or grainy (graininess)
Troubleshooting line and text quality issues such as:
– Lines are too thick, too thin, or missing
– Lines appear stepped or jagged
– Lines print double or in the wrong colors
– Lines are discontinuous
– Lines are blurred