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5 Solve a problem
The information in General troubleshooting tips and resources suggests solutions to
common problems. If your printer is not operating correctly and those suggestions did
not solve your problem, try using one of the following support services to obtain
assistance.
This section contains the following topics:
•
HP support
•
General troubleshooting tips and resources
•
Solve printer problems
•
Print quality troubleshooting
•
Solve paper-feed problems
•
Solve problems using HP ePrint and HP websites
•
Solve wired (Ethernet) network problems
•
Solve wireless problems
•
Configure your firewall software to work with the printer
•
Solve printer management problems
•
Troubleshoot installation issues
•
Understand the Printer Status Report
•
Understand the network configuration page
•
Printhead maintenance
•
Clear jams
•
Control panel lights reference
HP support
If you have a problem, follow these steps
1. Check the documentation that came with the printer.
2. Visit the HP online support website at
www.hp.com/go/customercare. This
website provides information and utilities that can help you correct many common
printer problems. HP online support is available to all HP customers. It is the
fastest source for up-to-date printer information and expert assistance and
includes the following features:
• Fast access to qualified online support specialists
• HP software and driver updates for the HP printer
• Valuable troubleshooting information for common problems
• Proactive printer updates, support alerts, and HP newsgrams that are
available when you register the printer
For more information, see
Obtain electronic support.
3. Call HP support. Support options and availability vary by printer, country/region,
and language. For more information, see
HP support by phone.
Solve a problem 35