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3HP ePrint
Set up HP ePrint.......................................................................................................................28
Set up HP ePrint using the HP printer software ................................................................28
Set up HP ePrint using the printer’s control panel..............................................................29
Set up HP ePrint using the embedded web server.............................................................29
Use HP ePrint...........................................................................................................................29
Print using HP ePrint..........................................................................................................30
Find the printer’s email address.........................................................................................30
Turn off HP ePrint...............................................................................................................30
Remove Web Services.............................................................................................................30
4 Work with ink cartridges
Information on ink cartridges and the printhead.......................................................................31
Check the estimated ink levels.................................................................................................32
Replace the ink cartridges........................................................................................................32
Store printing supplies..............................................................................................................34
Usage information collection....................................................................................................34
5 Solve a problem
HP support................................................................................................................................35
Obtain electronic support....................................................................................................36
HP support by phone..........................................................................................................36
Before you call..............................................................................................................37
Phone support period...................................................................................................37
Telephone support numbers.........................................................................................37
After the phone support period.....................................................................................39
General troubleshooting tips and resources.............................................................................39
Solve printer problems..............................................................................................................39
The printer shuts down unexpectedly.................................................................................40
Alignment fails....................................................................................................................40
The printer is not responding (nothing prints).....................................................................40
The printer prints slowly......................................................................................................41
The printer is making some unexpected noises.................................................................42
Blank or partial page printed...............................................................................................42
Something on the page is missing or incorrect...................................................................43
Placement of the text or graphics is wrong.........................................................................43
Print quality troubleshooting.....................................................................................................44
Solve paper-feed problems......................................................................................................48
Solve problems using HP ePrint and HP websites...................................................................49
Solve problems using HP ePrint.........................................................................................50
Solve problems using HP websites....................................................................................51
Solve wired (Ethernet) network problems.................................................................................51
General network troubleshooting........................................................................................51
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