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Solve problems using HP websites
If you are having problems using HP websites from your computer, check the following:
• Make sure the computer that you are using is connected to the Internet.
• Make sure the web browser meets the minimum system requirements. For more
information, see
HP website specifications.
• If your web browser uses any proxy settings to connect to the Internet, try turning
off these settings. For more information, see the documentation provided with
your web browser.
Solve wired (Ethernet) network problems
If you are unable to connect the printer to your wired (Ethernet) network, perform one
or more of the following tasks.
NOTE: After correcting any of the following, run the installation program again.
• General network troubleshooting
General network troubleshooting
If you are unable to install the HP software provided with the printer, verify that:
• All cable connections to the computer and the printer are secure.
• The network is operational and the network hub, switch, or router is turned on.
• All applications, including virus protection programs, spyware protection
programs, and firewalls, are closed or disabled for computers running Windows.
• The printer is installed on the same subnet as the computers that use the printer.
If the installation program cannot discover the printer, print the network configuration
page, and enter the IP address manually in the installation program. For more
information, see
Understand the network configuration page or download the HP Home
Network Diagnostic Utility at
http://h10025.www1.hp.com/ewfrf/wc/document?
docname=c02248128&cc=us&dlc=en&lc=en&jumpid=reg_R1002_USEN.
Though it is not recommended that you assign the printer with a static IP address, you
might resolve some installation problems (such as a conflict with a personal firewall) by
doing so.
TIP: You can visit the HP online support website at www.hp.com/go/customercare
for information and utilities that can help you correct many common printer
problems.
Solve wireless problems
This section provides information about solving problems you might encounter when
connecting the printer to your wireless network.
Solve wireless problems 51