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c. Move the carriage to the left, locate any jammed media inside the printer on
the right side of the carriage, free any paper scraps or wrinkled media, and
pull the media towards you through the top of the printer.
WARNING! Do not reach into the printer when it is on and the carriage is
stuck. When you open the ink cartridge access door, the carriage should
return to its position on the right side of the printer. If it does not move to the
right, turn off the printer before you remove any jam.
6. After clearing the jam, close all covers, turn on the printer (if you turned it off) and
resend the print job.
Avoid paper jams
To help avoid paper jams, follow these guidelines.
• Remove printed papers from the output tray frequently.
• Make sure that you are printing with media that is not wrinkled, folded, or
damaged.
• Prevent curled or wrinkled paper by storing all unused paper flat in a resealable
bag.
• Do not use paper that is too thick or too thin for the printer.
• Make sure that the tray is loaded correctly and is not too full. For more
information, see
Load media.
• Ensure that paper loaded in the input tray lays flat and the edges are not bent or
torn.
• Do not combine different paper types and paper sizes in the input tray; the entire
stack of paper in the input tray must be the same size and type.
• Adjust the paper-width guide in the input tray to fit snugly against all paper. Make
sure the paper-width guide does not bend the paper in the input tray.
Chapter 5
70 Solve a problem